Suspicious messages, payment requests and phishing awareness.
Scammers sometimes impersonate delivery companies by text, email or phone. This page explains how Dragonfly Delivery communicates and what to do if something looks suspicious.
Do not trust unexpected payment or identity requests.
No surprise payment links
Do not enter credit card, banking or payment details through an unexpected text, email or suspicious third-party link claiming to be Dragonfly Delivery.
No passwords or banking credentials
Dragonfly Delivery will not ask for passwords, online banking logins, verification codes or unrelated personal identity documents by text or email.
No pressure tactics
Be cautious of messages threatening immediate cancellation, storage fees, customs release, legal action or urgent payment unless you can verify them directly.
Use this safety checklist.
Do not click
Avoid links, attachments, QR codes and phone numbers in suspicious messages.
Do not pay
Do not send card details, Interac transfers, gift cards, crypto or banking information through an unverified message.
Verify directly
Use the phone number, email address or website listed on dragonflydelivery.ca instead of contact details in the suspicious message.
Report and delete
Report suspicious messages to your email or phone provider and to Canadian fraud-reporting resources when appropriate.
Official reporting resources
In Canada, fraud and phishing can be reported to the Canadian Anti-Fraud Centre. Suspicious text messages may also be reported to 7726 (SPAM) through participating mobile providers.
Check before you respond.
Check your reference ID
Legitimate Dragonfly communications may reference a DF estimate, quote, shipment support or account request ID. If unsure, ask dispatch to verify it.
Check the request
Normal delivery coordination may involve pickup details, receiver access, timing, delivery notes or POD questions. Sensitive payment or password requests are a warning sign.
Contact us directly
Call 647-988-2512 or email info@dragonflydelivery.ca if you are unsure whether a message is legitimate.
Need to verify a Dragonfly message?
If you received a suspicious text, email, payment request or delivery notice using the Dragonfly name, do not click the link. Contact Dragonfly directly using the contact page or request a shipment status review using your reference number.
How to verify a Dragonfly Delivery message.
Normal Dragonfly communication
Dragonfly may contact customers about quote details, pickup timing, delivery access, receiver information, proof of delivery, commercial account setup or a shipment issue. Legitimate communication should relate to a request you recognize and should not pressure you into clicking an unrelated payment or account-login link.
What Dragonfly will not ask for unexpectedly
Be cautious with messages asking for banking passwords, credit card details, login credentials, unrelated customs fees, suspicious download links or urgent payment to release a delivery. When in doubt, do not click the link and contact Dragonfly directly through the website, phone number or email address shown on this site.
Warning signs of fake delivery messages
Common red flags include poor spelling, unfamiliar sender addresses, shortened links, threats that a shipment will be destroyed, requests for personal documents, unusual payment pages, or a reference number that does not match a request you submitted.
What to do if you receive a suspicious message
Take a screenshot, avoid clicking links, do not provide payment or identity details, and verify the request with Dragonfly. If the message appears to be a scam, you can report it through the appropriate Canadian fraud-reporting channels or your mobile carrier’s spam reporting tools.