Need help with a shipment already in progress?
Use this page when a shipment is already quoted, booked, picked up, or awaiting delivery and you need to update instructions, ask about status, provide access details, request proof of delivery, or report a concern.
Use this page for shipment changes, issues and follow-up.
Access or appointment changes
Send updated dock instructions, contact names, gate codes, appointment windows, job-site access notes or receiving-hour changes before dispatch confirms the next step.
Delivery issue review
Report missed receiver contact, access problems, wait-time questions, damage concerns, delivery exceptions or follow-up details that need manual review by dispatch.
Billing or quote questions
Ask about wait time, tailgate, residential access, inside delivery, hand-bombing, appointment or other accessorial items tied to an existing shipment.
Document follow-up
Request invoice clarification, delivery notes, receiver confirmation or supporting information related to a shipment that has already been handled.
When to use this support form
This form is for shipments that have already been discussed, quoted, booked, picked up, or delivered. It is not a replacement for the quote request form. If you are planning a new delivery, start with the quote form or the standard estimate tool.
- Ask for an update on a quoted or booked delivery.
- Provide corrected pickup, delivery, receiver, or access details.
- Request proof of delivery, photo confirmation, or delivery notes.
- Report a delivery concern, damage concern, or access issue.
- Send a photo, reference number, invoice number, or supporting detail.
What dispatch needs
The fastest way to resolve an existing shipment question is to include the reference ID if you have one, plus the pickup and delivery cities, customer name, phone number, and a clear description of what changed or what you need confirmed.
If the issue is urgent, submit this form first so the details are captured, then call or text dispatch at 647-988-2512.
Messages are reviewed during dispatch hours. Urgent same-day changes should also be followed up by phone or text.
Send an existing shipment support request.
Complete the details below so dispatch can identify the shipment and respond with the right next step. This form creates a support record through Netlify Forms and forwards the request by email.
Proof of delivery requests
Proof of delivery may include a delivery note, receiver confirmation, signature, photo, timestamp, or other confirmation details depending on the shipment type and the delivery conditions. If you need proof of delivery, include the reference ID, delivery city, receiver name, and the date of the shipment.
New shipment or existing shipment?
Use the quote form for new deliveries and this support form for shipments already in progress. Keeping those two flows separate helps dispatch respond faster and keeps each request easier to track.
Start a New Quote