Purpose
This policy explains how customer and shipment information is handled during courier, freight, pallet, contractor, scheduled route, and commercial delivery coordination.
Information collected
- Customer and company contact details
- Pickup and delivery addresses
- Shipment type, weight, dimensions, and piece count
- Access notes, receiver contacts, appointment details, and delivery instructions
- Uploaded shipment photos, invoices, BOLs, or packing documents
How information is used
Information is used for quote preparation, route planning, dispatch review, scheduling, access review, freight handling decisions, billing, delivery communication, and operational follow-up.
Operational principle: Complete details help prevent failed pickups, inaccurate quotes, access problems, and delivery delays.
Third-party tools
Operations may involve hosting, analytics, form processing, email, mapping, accounting, payment, logistics, or carrier-support systems.
Security and retention
Operational records may be retained for quoting, delivery verification, billing, dispute handling, service history, and business administration.